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REFUND POLICY​
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Revised July 12th 2026
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This Refund Policy outlines the conditions under which refunds are granted for purchases made on www.sirdsapes.com, operated by Publika Amorale Ltd (company registration no. 16942540), in accordance with applicable UK consumer protection laws.

 

1. General Policy

  • All sales are final unless otherwise stated in the sections below.

  • Refunds are processed to the original payment method used at the time of purchase.

  • We aim to process all approved refunds within 14 calendar days of confirmation.

  • If you have a question about your purchase before requesting a refund, please contact us first — we will always try to find a solution.

 

2. Merchandise

Returns and refunds for physical merchandise are accepted in the following circumstances:

 

Faulty or damaged items:

  • If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery.

  • We will arrange a return and offer a full refund or replacement at no additional cost to you, including return postage.

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Change of mind (14-day right to cancel):

  • As a consumer in the UK or EU, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason.

  • To exercise this right, notify us in writing before the 14-day period expires.

  • The item must be returned unused, in its original condition and packaging, within 14 days of your cancellation notice.

  • Return postage costs are your responsibility for change-of-mind returns.

  • Refunds will be issued upon receipt and inspection of the returned item.

 

Exclusions — refunds are not available for:

  • Items that have been worn, washed, or otherwise used;

  • Personalised or custom-made merchandise;

  • Items damaged after delivery due to customer handling.

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3. Event Tickets

All event ticket sales are final. Refunds are only issued in the cases outlined below.

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3.1  Event Cancellation

  • If an event is cancelled entirely by us, ticket holders may request a full refund of the ticket face value.

  • Refund requests must be submitted via email within 30 days of the cancellation announcement.

  • If the event is organised by a third-party promoter, refund responsibility lies with that organiser. This will be communicated clearly in the event information.

  • We do not refund travel, accommodation, or any other costs incurred in connection with attending an event.

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3.2  Event Rescheduling

  • If an event is moved to a new date, all previously purchased tickets remain valid for the rescheduled date.

  • If you are unable to attend the rescheduled date, you may request a refund or exchange within 15 days of the rescheduling announcement by contacting us via email.

  • For third-party events, exchange and refund options are managed by the respective event organiser.

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3.3  Artist Lineup Changes

  • Changes to supporting acts or running order do not qualify for a refund.

  • A refund may be issued at our discretion if the main headliner is cancelled and no suitable replacement is announced.

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3.4  Non-attendance

  • Inability to attend for personal reasons — including illness, travel disruption, or change of plans — does not qualify for a refund.

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4. Digital Music

  • Digital music purchases are non-refundable once the download has been accessed or initiated.

  • At the point of purchase, you will be asked to confirm that you understand your right to cancel is waived once the download begins, in accordance with applicable consumer law.

  • If you experience a technical issue with your download — such as a corrupted or incomplete file — contact us within 14 days and we will provide a replacement or, where appropriate, a refund.

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5. Force Majeure

  • If an event is cancelled or disrupted due to circumstances beyond our reasonable control — including but not limited to natural disasters, government-imposed restrictions, power failures, or public health emergencies — refunds will not be automatically issued.

  • In such cases, tickets will remain valid for the rescheduled event or may be exchanged for a future Sirdsapes event where possible.

  • We will communicate options to affected ticket holders as soon as practicable after such an event.

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6. Ticket Transfer

  • If you cannot attend an event, you may transfer your ticket to another person free of charge.

  • We are not responsible for any issues arising from private ticket transfers or resales arranged outside of our system.​

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7. How to Request a Refund

To submit a refund request, please contact us with the following information:

  • Your full name;

  • Your order number or booking reference;

  • The item(s) or event(s) the request relates to;

  • The reason for your request.

 

Contact: www.sirdsapes.com

Email: book@sirdsapes.com

We aim to respond to all refund enquiries within 10 business days.

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